In today’s fast-paced world, exceptional service and clear communication is vital. If you’re a Countertop Fabricator, SlabWare’s WorkTrace can revolutionize your service experience!
We are thrilled to announce the launch of our latest feature, WorkTrace, the service delivery option on the SlabWare App for Fabricators. This exciting addition aims to enhance your workflow, improve customer communication, and streamline your operations for a seamless countertop service process, from fabrication to installation.
With WorkTrace, you can now elevate your service to a whole new level by keeping your clients informed about your arrival time for templating, installation, or any other job.
Gone are the days of uncertain wait times and missed appointments. With SlabWare’s WorkTrace, you can establish a more efficient and transparent communication channel with your clients.
With this service delivery feature in action, your clients can easily track your progress in real-time. This real-time tracking not only eliminates uncertainty but also enables your clients to plan their day accordingly. By knowing when you’ll arrive, they can be ready and prepared for your visit, ensuring a smooth and hassle-free experience.
So, how does it work?
Using the SlabWare App, the process is simple and user-friendly. Let’s take a closer look at the steps involved:
1. Select the relevant job from the app
When you open the SlabWare App, you’ll have access to all your current and upcoming jobs on your My Jobs page. Choose the specific job you’re about to embark on.
Once you’ve selected the job, navigate to the actions menu on the kebab menu (the three dots one) and click “Start Trace” This action will trigger the service delivery process for that particular job.
2. If it’s the first time you’re using WorkTrace, the app will ask you to allow it to track your location data.
Location permission will be requested for foreground and background, meaning it needs to track your location when you’re using the app and when you’re not. This happens because the foreground location only works when the app is open and active on your phone. However, whenever you open another app or start doing anything else on your mobile, it’s the background location that grants that your live location is still working. Your customer can check how close you are to the destination.
Don’t worry about your privacy. The app will not track your location other than when using WorkTrace. SlabWare will also not keep any other data but your current location (latitude and longitude). The permissions can be revoked at any time, but the feature can only work if they are granted.
If you have already been denied location access at some point, you will be directed to the app settings screen. For WorkTrace to work, the location must be enabled as “Always”. Only enabling “While using the APP” will not be enough.
3. Set the origin and destination addresses for the service delivery
In order to provide accurate information to your clients, you’ll need to set the origin and destination addresses. This step ensures that your clients know exactly where you’re coming from and where you’re headed.
The current location will always be preset, but the user can edit it.
The user has the option of choosing the destination from Customer, Account, or Ship To. These are saved in the SlabWare system. However, the user can also type another address.
The addresses must be correctly formatted. Otherwise, the user will be directed to the verification screen, where the incorrect address will be indicated in red so that it can be corrected.
4. Inform you’re on your way
After the origin and destination info are all correct and checked, the user will be directed to the service delivery info summary. On this screen, it will be possible to edit the addresses for the last time before starting the process, and the user will be able to start, pause or reset it.
A confirmation message will appear before starting it because once the service has started, it’s not possible to go back in the process.
When starting a delivery, an email can be sent to the customer or account (the choice to send or not must be made before starting the process). It is also possible to send a message to the customer containing the tracking link with the live location.
When opening the link, the customer will see a map with your live location in progress.
5. Start the timer to initiate Worktrace process
To kickstart the service delivery, simply start the timer. This will activate the tracking system and allow your clients to monitor your live location.
You can only have one service happening at a time. So, if a delivery is already in progress, the user will only be able to browse to the one being processed. If the user tries to start a new service, a message will be displayed with instructions to finish the pending delivery before starting a new one.
The service will be considered “in progress” if the timer is running. If the service in question is paused, it will be possible to start a new one or return to a previous one that has also been paused.
When a service is in progress, the app header will indicate it and allow the user to navigate to the one in question.
An important detail is that it is only possible to run one service delivery per Job. Therefore, when clicking on “Start Trace” for a job that is already finished, the user will be directed to the summary of that service.
6. Ending the service
Upon completion of the service, the Job status will automatically be updated, and the user will have the information that it has been completed on that Job’s card.
WorkTrace is designed to empower you with valuable data for future organization and optimization. There’s a Log screen on the Job Details, where the user will be able to obtain information regarding all the stages of every service, the ones in progress and the finished ones.
By tracking the completion time of each task, you can gather insights into your workflow and identify areas for improvement. This data-driven approach allows you to enhance your scheduling, allocate resources more effectively, and ultimately increase your overall productivity.
One of the remarkable aspects of the WorkTrace feature is its seamless integration with your workflow. As soon as you finish one job, you can initiate the service delivery process for the next assignment with just a few taps on the app. This streamlined approach ensures a continuous and uninterrupted workflow, minimizing downtime and maximizing your team’s efficiency.
We understand that adopting a new feature may come with questions or concerns. Rest assured, our dedicated support team is ready to assist you every step of the way. Whether you need clarification on how to use the feature, guidance on optimizing your workflow, or have any other inquiries, our support team is just a message or call away. We highly value your feedback and look forward to helping you make the most of this exciting new feature.
We encourage you to embrace the power of WorkTrace on the SlabWare App. By leveraging this innovative tool, you can elevate your service, provide an exceptional experience to your clients, and establish a competitive edge in the countertop fabrication industry.
Don’t let uncertainty and miscommunication hinder your success. Join the growing number of countertop fabricators who are transforming their operations with SlabWare’s WorkTrace. Take control of your schedule, enhance client satisfaction, and unlock new levels of efficiency.
Remember, if you need any further information, you can find it on our blog and YouTube channel. You can also contact us or Schedule a Training if you are already a client, or Schedule a Demo if you aren’t a client yet.